Privacy Policy
Privacy Policy
We take your privacy seriously. This policy explains exactly what we collect, why we collect it, and the controls you have over your data.
11. Who We Are
ShowRave is a global event discovery and management platform. When this policy refers to "ShowRave," "we," "us," or "our," it means ShowRave and its services available at showrave.com. This policy applies to all users of our platform, including event organizers, ticket buyers, and visitors. ShowRave Events is a trading name of Cluxy Ltd, registered in the UK (Company No. 15700320).
22. Information We Collect
We collect information in the following ways:
- Account InformationWhen you create an account, we collect your name, email address, and password. Organizers may also provide phone number, location, and payout bank details.
- Event and Transaction DataWhen you create or purchase tickets to events, we record the event details, ticket types, quantities, order amounts, and timestamps associated with those actions.
- Payment InformationPayment card details are processed securely by our payment partners and are never stored on ShowRave servers. We retain transaction references, amounts, and currency for accounting and dispute purposes.
- Usage and Device DataWe automatically collect information about how you interact with the platform, including pages visited, search queries, device type, browser, IP address, and referring URLs. This helps us improve performance and diagnose issues.
- CommunicationsIf you contact our support team or send messages through the platform, we retain those conversations to provide support and improve our service.
33. How We Use Your Information
We use the information we collect to:
- Create and manage your account and profile
- Process ticket purchases and issue QR-code tickets
- Process organizer payouts to their bank accounts
- Send booking confirmations, event reminders, and important account notifications
- Enable organizers to communicate with their ticket holders
- Provide analytics and sales reports to event organizers
- Detect and prevent fraud, abuse, and policy violations
- Improve our platform features, performance, and user experience
- Comply with legal obligations
44. How We Share Your Information
We do not sell your personal information. We share data only in the following limited circumstances:
- With Event OrganizersWhen you purchase a ticket, the event organizer receives your name, email address, and order details to manage entry and communicate event updates.
- With Payment ProcessorsPayment data is transmitted to our payment partners to complete transactions. These partners are bound by their own data protection obligations.
- With Service ProvidersWe use trusted third-party services for infrastructure, analytics, and email delivery. These providers access only what is necessary to perform their functions and are contractually required to protect your data.
- For Legal ComplianceWe may disclose information when required by law, court order, or to protect the rights, safety, or property of ShowRave, its users, or others.
55. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Transaction records are kept for a minimum of seven years to comply with financial regulations. You may request deletion of your account and associated data at any time. Requests are processed within 30 days, subject to legal retention obligations.
66. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: request that inaccurate or incomplete data be corrected
- Deletion: request erasure of your data, subject to legal retention requirements
- Portability: receive your data in a structured, machine-readable format
- Objection: object to certain processing activities, including marketing
- Withdrawal of consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, please visit our Help Center or reach out via live chat.
77. Cookies and Tracking
We use cookies and similar technologies to keep you logged in, remember your preferences, measure how the platform is used, and deliver relevant content. You can manage cookie preferences through your browser settings or by reviewing our Cookie Policy.
88. Children's Privacy
ShowRave is not directed to children under the age of 16. We do not knowingly collect personal data from anyone under 16. If we discover that a child under 16 has provided us with personal data, we will take steps to delete that information promptly.
99. International Data Transfers
ShowRave operates globally. Your data may be processed in countries other than where you reside. When transferring data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
1010. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify registered users through the platform or by other appropriate means. Continued use of ShowRave after the effective date of an updated policy constitutes acceptance of the revised terms.
1111. Contact Us
If you have questions about this Privacy Policy, your personal data, or wish to exercise your rights, please reach out through our Help Center or via live chat, available 24/7 on the platform.
Questions about this policy? Our team is ready to help.
or start a live chat from any page.