When you buy a ticket to an event, the event organiser receives certain details about your order. This article explains exactly what is shared and why.
What the organiser receives
When a ticket purchase is completed, the event organiser can see:
- Your name
- Your email address
- Order details, the ticket tier purchased, quantity, order date, and order amount
This data is provided so the organiser can manage event entry, verify tickets at the door, send event updates, and communicate with attendees through the messaging system.
What the organiser does not receive
The organiser does not receive your payment card details. Payment information is handled entirely by our payment partners and is never shared with the organiser.
How organisers access your data
Organisers can view their attendee data through:
- The attendee contact list in Marketing → Messages
- The ticket bookings report in Finance → Reports → Tickets, which can be downloaded as a CSV export
How your data should be used
Organisers are permitted to use attendee data only in connection with the event for which the ticket was purchased, to manage entry, send event-related communications, and fulfil any AddOn orders. Our Terms of Service prohibit organisers from using attendee data for unrelated marketing or sharing it with third parties without consent.
Your rights as a ticket buyer
If you have concerns about how an organiser has used your data, you can report it to us via the contact page. For our own data handling, see How ShowRave handles your personal data.