If the Ticket transfer section does not appear on your ticket, or if you receive an error when trying to initiate a transfer, one of the following reasons applies.
The organiser has disabled transfers for this ticket
Each ticket tier can have transfers enabled or disabled by the organiser. If the organiser set the transfer option to disabled when creating the ticket tier, transfers are not available for that ticket regardless of when you request one.
The transfer cutoff has passed
The organiser can set a cutoff after which transfers are no longer accepted. Depending on the event's settings, transfers may close at one of these points:
- When the event starts
- 1 hour before the event
- 6 hours before the event
- 24 hours before the event
If the cutoff has passed, the transfer option will no longer appear on your ticket. The ticket remains valid for entry at the door.
The ticket has already been transferred
A ticket can only be transferred once. If your ticket was already transferred to you by someone else, you may not be able to transfer it onward. Check the ticket status in your Tickets section.
A transfer is already pending
If you have already sent a transfer invitation that has not been accepted yet, you cannot send another one for the same ticket. You can cancel the existing pending transfer first, then initiate a new one. See How to cancel a ticket transfer you sent.
The ticket is not eligible for transfer
Cancelled, refunded, or already-used tickets cannot be transferred.
If none of the above explains why transfers are unavailable for your ticket, contact us via the contact page.
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