AddOns are extras that attendees can add to their order at checkout alongside their ticket, for example, a merchandise item, a meal option, or a workshop pack. They are set up on the Tickets & AddOns step of the event creation form.
Add an AddOn during event creation
- When creating a new event, reach the Tickets & AddOns step.
- Under the Event AddOns/Merchandise section, click Add AddOn.
- Fill in the AddOn details:
- AddOn Name, what the buyer will see, for example "Event T-Shirt" or "Pre-event meal".
- Price, the cost of the AddOn. Set to 0 for a free item.
- Available, the total quantity available.
- Quantity, the maximum one buyer can add per order.
- Description, describe what the AddOn includes, any size or variant options, or collection instructions.
- Repeat to add more AddOns as needed.
- Continue to the Review & Submit step and click Create Event.
Edit an existing AddOn
To update an AddOn after your event is live:
- Go to My Events → Live Events in the organiser sidebar.
- Find your event and click AddOns from the action menu.
- Find the AddOn you want to change and click Manage from its dropdown.
- Update the fields in the Update Extras form: AddOn Name, Available, Description, Price, or Limit per user.
- Click Update.
What buyers see
On the event page, buyers see the Select AddOns section below the ticket selection. Each AddOn shows its name, description, and price. Buyers add them to their order before proceeding to checkout. The checkout summary shows AddOns separately under an AddOns heading.
Viewing AddOn sales
Go to Finance → Reports and click the AddOns tab to see all AddOn orders. You can download the full list as a CSV for fulfilment. See How to export your attendee data.