Tickets are sent by email immediately after a successful payment. If you completed your order but have not received your ticket, work through the steps below before contacting support.
1. Check your spam or junk folder
Ticket confirmation emails occasionally land in spam, particularly if you have strict filtering set up. Search your inbox and spam folder for emails from ShowRave, or search for the event name.
2. Check your ShowRave account
Your ticket is also stored in your ShowRave account, separate from email delivery. Log in and go to Tickets in your account menu. If your ticket is there, you can download it directly. See How to download your ticket.
3. Confirm the order went through
Go to Orders in your account to check whether your purchase was completed. If you see your order listed, the ticket was issued. If the order is not there, the payment may not have gone through, check your bank or payment method before trying again.
4. Check you used the right email address
The confirmation email is sent to the email address on your ShowRave account. If you have more than one email address, check the inbox for whichever one you use to log in to ShowRave.
5. Still not received?
If you have checked all of the above and still cannot find your ticket, contact us through the contact page. Include the name of the event and the email address you used when buying. The support team can locate your order and resend your ticket.
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