Your payout statement is a downloadable record of all payouts processed to your bank account. It is available as a CSV export from the Finance section of the organiser dashboard.
Download the statement
- Go to Finance → My Bank and click View reports.
- Select the Payouts tab.
- Click Download all (CSV).
Understanding the columns
- Ref.No., a unique reference number for each payout. Use this when querying a specific payment with our support team.
- Amount, the total amount transferred to your bank account in that payout.
- Paid To, the bank account the payout was sent to. Shown as a masked reference to protect your account details.
- Payment Date, the date the payout was processed. Note that your bank may take additional days to show the credit.
- Bal. after Payout, your wallet balance immediately after the payout was processed. If this is above zero, the remaining balance was not included in that payout (possibly due to a minimum threshold or active orders).
- Event Name, the event associated with the revenue included in this payout.
Reconciling with your bank statement
Match each row in your payout statement to incoming bank credits using the Amount and Payment Date columns. Allow 3–7 business days from the Payment Date for the credit to appear in your bank. If a payout does not appear after 7 business days, contact us with the Ref.No. from the statement. See How long payouts take.
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