We process organiser payouts after your events complete. This timing is in place so that refunds, chargebacks, and event completion checks can be handled before funds are transferred.
What you need before a payout can be processed
You must have a bank account registered in your organiser account. Without one, your balance will accumulate but no transfer can be made. See How to add or update your bank account details to set this up before your event ends.
When payouts are processed
Payouts are typically processed within 48 hours of your event completing. Once we process the payout, the time for funds to reach your account depends on your bank, usually 3 to 7 business days.
For the most current payout schedule and any conditions that apply, see the payment and payout page.
Where to check your payout status
Go to Finance → My Bank in the organiser sidebar, then click View reports to see the Payouts tab. Each processed payout shows the amount, date, and reference number. See How to view your payout history.
If your payout has not arrived
- Check that your bank account details are correct under Finance → My Bank.
- Allow up to 7 business days from the payout processing date for your bank to clear the transfer.
- If it has been longer than expected, contact us via the contact page with your event name and the payout reference number from your payout history.
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